Privacy Policy

Index Capsule Fillers respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, submit a form, request a quote, subscribe to updates, or contact our team about capsule filling equipment, spare parts, service, training, or related support.

1. Information We Collect

We may collect information you provide directly and information collected automatically through the website.

  • Contact details: name, email address, phone number, company, job title, and location.
  • Inquiry details: products, machine models, service needs, parts requests, message content, and any files or context you choose to provide.
  • Marketing preferences: newsletter signups, form submissions, and communication preferences.
  • Technical information: IP address, device and browser details, referring pages, pages visited, approximate location, and usage data.
  • Cookies and similar technologies: information described in our Cookie Policy.

2. How We Use Information

We use information for business and website purposes related to Index Capsule Fillers, including to:

  • Respond to quote requests, support questions, service inquiries, and contact form submissions.
  • Provide information about capsule filling machines, auxiliary equipment, spare parts, training, and field service.
  • Send newsletters, product updates, and marketing communications when you have requested or consented to them.
  • Improve website content, user experience, analytics, security, and performance.
  • Maintain business records and comply with legal, regulatory, accounting, and contractual obligations.
  • Protect our website, customers, team, and business from fraud, abuse, or misuse.

3. How We Share Information

We do not sell personal information. We may share information with:

  • Service providers that help us operate the website, host forms, analyze usage, manage communications, and support customers.
  • Affiliated companies or business partners where needed to respond to your request or provide the relevant product or service.
  • Professional advisers, insurers, or authorities where required for legal, compliance, security, or business purposes.
  • A successor organization if our business, assets, or operations are transferred, merged, or reorganized.

4. Forms, Analytics, and Third-Party Tools

Our website may use third-party tools such as HubSpot forms and analytics services to process inquiries, newsletter subscriptions, and website performance data. These providers process information on our behalf or according to their own terms and privacy practices. If you submit a form, the details you provide may be stored in our customer relationship and marketing systems so our team can follow up.

5. Cookies

We use cookies and similar technologies to operate the website, understand how visitors use it, remember preferences where applicable, and support marketing and form functionality. You can learn more in our Cookie Policy.

6. Data Security and Retention

We use reasonable technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We retain information for as long as needed to respond to inquiries, provide services, maintain records, comply with legal obligations, resolve disputes, and support legitimate business purposes.

7. Your Choices and Rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection related to your personal information. You can also unsubscribe from marketing emails using the link in those messages or by contacting us.

We may need to verify your identity before responding to certain requests.

8. Third-Party Links

Our website may link to third-party websites, platforms, or resources. We are not responsible for the privacy practices or content of those third-party sites. Please review their policies before providing information to them.

9. Children's Privacy

Our website is intended for business users and is not directed to children. We do not knowingly collect personal information from children under 13.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Index Capsule Fillers
1610 Republic Road
Huntingdon Valley, PA 19006
Email: info@indexcapsulefillers.com
Phone: 267-387-3000

11. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Last Updated: May 2026